FAQS



What is an Artspace Edition?

An Artspace Edition is a limited edition print created exclusively by Artspace in collaboration with our artists and partners. These artworks are of the highest quality and are finite in number; they are also available for custom framing with UV Plexi, the standard in framed art used by galleries and museums. All Artspace Editions are marked as such on their product pages throughout the website.
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When will my work ship?

All unframed Artspace Editions ship within 7-10 business days of the date the order is placed. (*business days exclude weekends and national holidays).

All framed Artspace Editions ship within 10-14 business days.

All other artworks ship within 10-14 business days unless otherwise noted on the artwork page.
When your work has shipped, you will receive an e-mail confirmation with a tracking number so that you can track the status of your shipment.
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When will my work be delivered?

Once you have been notified that your work has shipped, use the tracking number provided to track the estimated delivery date. Until the work has shipped, we are unable to confirm an exact delivery date.
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Do I need to be home when the work is delivered?

Yes. Someone needs to be at your place of residence to accept and sign for your package. We require direct signature on our packages due the valuable nature of the art we are shipping.
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How do you determine shipping costs?

Shipment costs are determined by the size, weight, and retail price of the item you are purchasing. Smaller works cost less to ship, and larger works, especially those that require unique crating or packaging materials, will cost more to ship.

Artspace insures all of our shipments, so that in the case of damage during shipping we can easily replace any works that were damaged during transit. More expensive works have higher insurance fees, which accounts for higher shipping costs of expensive works.
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Can I return a piece I have received?

All works on our site that are offered through our outside partnerships are final sale items. Thus, we are unable to accept returns for these artworks except in the case of damage during shipping.

We allow returns or exchanges on Artspace Editions within 30 days of delivery. Please review our Return Policy page for detailed steps on how to return an Artspace Edition.
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What should I do if I receive a damaged work?

First, please take pictures of the outer packaging with detailed shots of damage to the box or protective layering. Then take detailed pictures of the damage to the artwork itself. This will assist in filing a claim with the shipper.

Please send the photos to service@artspace.com along with your name, order number, and the item you purchased. We will file a claim with the shipping service and work with you to order a replacement. Artspace can only replaced damaged items within 6 months of the date of delivery. Thus, it is imperative to open your artwork as soon as you receive it and alert us of any damage immediately.
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Can I come see the work in person if I live in New York?

Unfortunately, we do not have our inventory available for viewing at our corporate offices.
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I am an artist and would like to show my work on your site. How do I do so?

You can submit your work to our curators for consideration on Artspace by emailing submissions@artspace.com. Due to the large volume of submissions we receive, you will only be contacted if your work has been selected for inclusion.
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Can I be the first to know about new artists and upcoming editions on the site?

By joining Artspace, you will receive our e-mails each week, which include announcements about new and upcoming additions to the site, as well as our Private Sales, during which we offer our members exclusive insider prices for a limited time. Becoming a member of Artspace is the best way to increase your chances of getting the most coveted works before they sell out. You can also click the “plus” icon on any artist page to “follow an artist.” We will ensure you are the first to know when new works by that artist are added to the site. Sign up for the Artspace newsletter today at artspace.com/welcome
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What is a limited edition?

A limited edition is a series of identical prints, which are limited to a one-time printing of a certain number of pieces. Generally, edition sizes range from 5–20 up to 500, and once an edition is sold out, it is no longer available. The artist determines the size of the edition and numbers each piece. Because these prints are finite in number and from the best contemporary artists in the world, these works are a great investment for any collector.
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How do I know that the artwork is authentic?

Artspace is the trusted source for contemporary art online. We take pride in our proprietary process, working directly with artists and curators, as well as with top museums, galleries, and cultural institutions, to provide the best collection of original contemporary artworks in the world. All works are either signed by the artist or are accompanied by a Certificate of Authenticity.
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How are Artspace Editions made?

We print on museum quality paper and use the finest archival inks. We offer inkjet and digital c-prints, as well as historic processes, such as cyanotypes, lithography, albumen prints, and more. The details and materials used for each print are included on the artwork detail page.
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Once I receive my order from Artspace, how do I care for my print?

We recommend that you frame your work as soon as possible, and to help facilitate this, we offer the option to purchase a frame with selected artworks. Framing at local galleries is often more expensive and we offer competitive prices. Works eligible for framing are indicated on their product detail page. Please visit our framing and care section for more detailed information.
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Why can’t I buy more than three prints of the same edition at once?

Our editions sell quickly and we want to ensure that every collector has a chance to participate.  We also want to protect the artist from resellers who may use these opportunities to make this work available for resale, which Artspace will not permit. If you wish to order more than three artworks of any given size, or if you would like to give a larger number as gifts, please contact service@artspace.com regarding your needs and we will work with you directly.
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What is My Gallery?

You can use the My Gallery tool to curate your own collections or to save works to lists for easy reference. Only works existing on the Artspace website can be added to your gallery. You can create and name multiple lists and easily share them with friends or come back to view them again at a later time. The (+) icon appears on all artwork tiles and work pages. When you click the icon, you can either add the work to an existing list or create and add to a new list.
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I forgot my site password, how do I log in?

Click the sign in link that appears at the top of every page on the site. Click “forgot your password?” and you will be prompted to enter your email address. You will receive an email with instructions on how to reset your password.
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What is the Gift $50 Get $50 Program?

You can invite your friends to join Artspace through the “Invite Friends: Give $50 Get $50” link at the top of every page on the site or by signing into your account. Enter your friends’ email addresses, and they will receive an email invitation to join Artspace. When your friends sign up through your referral, they will automatically receive a $50 credit in their accounts. When your friends make their first purchase on Artspace, you will receive a $50 credit in your account. It’s a win-win situation!
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Do you offer discounts to the Trade?

Yes. Our Artspace: Inspace Trade program offers discounts and additional specialized services to members of the Trade.

If you are an Art Advisor, Architect, Builder/Developer, or an Interior Designer, you can enroll for automatic discounts and special services at artspace.com/inspace or email any questions to inspace@artspace.com.
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What is an Artspace Auction?

Our Artspace Auctions are a platform to help support and raise money for our non-profit and institutional partners. By previewing the artworks in an upcoming benefit auction on our website for 10-14 days before the live event, we allow our collectors from all over the world to gain access to and participate in these great fundraising initiatives and raise the visibility of the organization.
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How does bidding work in Artspace Auctions?

To place a bid, you must first register by filling out a credit card authorization form. You can then bid on any work in an auction, entering either the next highest bidding increment or the maximum price you are willing to pay for that work. By entering a max bid, our system will automatically bid on your behalf up to that dollar amount based on the auction bidding increments.

Once the pre-bidding closes on Artspace, all bids are transferred to the live benefit auction, where the works will either be auctioned in a live or silent auction. If you have placed a maximum bid on Artspace, we will proxy bid on your behalf up to that amount at the live event.
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How do I know if I am the highest bidder on the work at the end of an event?

We will contact you within 48 hours after the event to let you know if you have won the work and to arrange shipping and fulfillment.
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How does shipping work if I win a work in an auction?

As the winner, you are responsible for any shipping costs or taxes associated with the purchase. Please note that your bid does NOT include shipping costs. Shipping will be an additional cost that will be determined based on where the work ships to and the size/weight of the shipment.
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If I didn't win the work, is it possible for you to find something similar that I can purchase?

Yes! If you loved a work but did not place the winning bid, email us at chairman@artspace.com and tell us what you are looking for, including the artist name, price range, and medium. We will then work to source a work that fits your requirements!
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Any tips for developing a great art collection?

Collecting is a very personal experience for everyone—what is most important is that you find artists whose work speaks to you in a unique way.  At Artspace, our mission is to help you discover, learn about, and collect new works. Together with our team of curators and museum partners, we select every piece on Artspace to ensure that you are finding the best contemporary art available at affordable prices.

In terms of discovery, we encourage you to browse our site. Use our artist section and blog to learn about the great contemporary artists featured on Artspace, and gain an understanding of their vision and work. Our team of art writers is adding new information every day about our artists to the site, as well as to our Facebook page and Twitter feed.

You can also add works to “My Gallery” to create wish lists or to save favorite works. Learn more about My Gallery here.

Our goal is to make collecting art engaging, inclusive, and fun. We hope you find that collecting art is something you enjoy and continue to do for a lifetime. If we can help you develop your collection, please email service@artspace.com and our curators will help you find what is right for your collection.
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We are here to make sure you have a great experience browsing and buying artwork. Your feedback and questions are extremely valuable to us and we love to hear from you.

Email: service@artspace.com

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