FAQS



Who are Artspace’s partners?

Artspace partners with galleries, museums, non-profit organizations, and publishers from around the globe in order to provide our customers with access to the world’s best art and design items. Click the Partners link in the black navigation bar to browse all of our collaborators.
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What social media platforms is Artspace on?

Be sure to stay connected with Artspace through our email newsletter or by following us one of our social media channels such as Facebook, Twitter, Tumblr, Instagram, and Pinterest.
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Site Features & Navigation

To search for a specific artist, artwork, gallery, or institution, enter your terms in the search box located at the top of the site and click the magnifying glass icon. To explore all available artworks and design items, click the Browse Art link in the black navigation bar. On the Browse Art page you will be given the option to sort and filter results by price, medium, size, etc.

To view all artists, click the Artists link in the black navigation bar. Likewise, clicking the Partners link in the black navigation bar will enable you to browse all of the institutions, galleries, and organizations that partner with Artspace.
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I forgot my Artspace password. How can I log in?

To reset your Artspace password, click the Sign In link located in the site header and then click “Forgot Your Password.” You will be prompted to enter your email address; after doing so, click “Submit.” You will be sent a temporary password via email, which you can use to sign in to the site. You can then visit the My Account page to officially change your password.
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How do I know if an item is available?

All items are available for sale unless indicated as “Sold Out.” If you encounter a sold-out item and you wish to be notified if it becomes available, click the “Artspace Art Advisor” link (in bold below the words “Sold Out”) and submit your contact information. Our team will contact you only if and when the item becomes available.

Due to the nature of Artspace’s partnership structure, rare instances occur when an item’s sold-out status is not immediately updated. Should you purchase an item that we then learn is no longer available, Artspace will notify you and promptly issue a full refund.
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How do I know when new items by artists I like become available?

You will receive email alerts when items by the artists you “follow” are added to the site. To follow an artist, visit the artist’s bio page and click the “Follow This Artist” link. Alternatively, when you log in to the Preference Center, you may search for and add artists to follow. This feature is also active for our Artspace partners, so you can follow your favorite galleries, institutions, and organizations as well. You must be signed in to your Artspace account in order to follow artists and partners.
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What is My Gallery?

My Gallery is a feature that allows you to save and organize your favorite artworks and design items in your own personalized galleries. You can then share your galleries with friends and family via email or social media.

To add an artwork or object to your gallery from the item’s detail page, click the “Save to Gallery” button, which is located next to the item’s image. Alternatively, when you are not on a detail page, you can hover over the item’s thumbnail and click the “Save” button that appears in the lower right corner. You can visit and edit your galleries by clicking the “My Gallery” link in the site header. You must be signed in to your account to add items to your gallery.
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Can I change the currency setting on Artspace?

You may view the entire Artspace site in U.S. dollars, British pounds, or Euros. To do so, click the currency drop-down menu located in the site header and select your preferred currency. Conversions are based on exchange rates and are updated daily; as a result, prices may fluctuate. Please note that all purchases are processed in U.S. dollars.
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Purchase Policies & Promotions

Do I need to set up an account in order to make a purchase?

Yes, in order to make a purchase you are required to set up an Artspace account with an email address and password. Through your Artspace account, you will be able to easily track the status of your order. Click here to set up your account now and get 10% off your next purchase. If you have not already created an account, you will be prompted to do so upon checkout.
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How do I make a purchase?

Artspace is a fully transactional ecommerce platform. Unless indicated as “Sold Out,” all items on the site are for sale and available to purchase directly through the site. To make a purchase, visit the detail page for the item you wish to buy and click “Add to Cart.” You can access Your Cart at any time by clicking the Cart page link, which is located in the site header. From the Cart page, you can continue the checkout process by selecting your preferred payment method (either credit card or PayPal). If you are not signed in to Artspace upon purchase, you will be prompted either to do so or to create an Artspace account if you are not already registered.
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What payment methods does Artspace accept?

Artspace’s online checkout system accepts credit cards including American Express, Visa, Mastercard, and Discover as well as PayPal. If you prefer to pay by wire transfer or check, please contact Collector Services.
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How do I purchase a gift card?

You can purchase an Artspace gift card by clicking the eGift Cards link located in the site header. Enter the gift card amount you wish to purchase as well as the recipient’s information and click “Add to Cart” to proceed to checkout. The recipient will receive the eGift Card by email immediately upon purchase. Note that discounts and promotions cannot be applied to the purchase of an eGift Card.
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How do I redeem a gift card?

You can redeem your Artspace eGift Card upon checkout. During the payment step of checkout, enter your gift card number in the designated section and the gift card amount will be subtracted from your total. Any remaining balance on your order can be paid either by credit card or by PayPal.
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What are your return and cancellation policies?

Items offered through Artspace partners are not eligible for return and cannot be canceled at any time once an order is placed. These sales are final. Returns, exchanges, and cancellations are permitted for Artspace Editions within 30 days of delivery.

Return policy facts are indicated on the item detail page under “Shipping.” Please review our Return Policy for more information and instructions.
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How is tax calculated on my purchase?

All shipping costs and applicable taxes and duties will be added to your order upon checkout. These fees are dependent on your shipping address. Within the United States, sales tax will be added to orders shipping to New York only, per American online sales tax rules. For a shipping address outside of the United States, duties and taxes will be charged in adherence to the country’s current rates. To estimate duties and taxes on your order, add the item to your shopping cart and enter your shipping location on your Cart page.
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Can I view the artwork in person prior to purchase?

Our inventory is housed all over the world, so we are unable to accommodate viewing sessions prior to purchase. Please use our “Zoom” and “View in a Room” features for a more detailed look at an object. These tools are denoted on the item detail page by the magnifying glass and eye icons.
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Do you offer a trade program?

Artspace extends trade benefits to art advisors, interior designers, architects, builders, and developers through our Inspace Trade Program. To learn more or to enroll in the program, visit the Inspace Page or email inquiries to inspace@artspace.com. If applying for tax-free status, applicants will be required to provide proof of employment and a Tax ID number.
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Shipping

How are shipping costs determined?

Shipping costs are determined based on the price, dimensions, and weight of the item purchased, as well as by the item’s origin and the shipping destination. Shipping costs include all packaging, handling, and insurance fees. To estimate shipping costs on your order, add the desired item(s) to your shopping cart and enter your shipping location on your Cart page.
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When will my order ship and be delivered?

Processing and shipping times vary according to the purchased item, its origin, and the shipping destination. Most orders are processed and shipped within 10 to 14 business days. However, some items may be processed faster, while others might take more time, particularly if they require special packaging or handling. The expected processing time for each object is noted on the item detail page under “Shipping.”

When your order ships, you will receive a shipment confirmation email with a tracking number. You can check the status of your package and the estimated delivery date online by using the tracking number.
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Do I need to sign for my package upon delivery?

Yes, all packages must be accepted and signed for upon delivery. Due to the valuable nature of artworks and design objects, Artspace packages should not be left unattended.
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Do you offer expedited or same day delivery?

We are unable to offer rush delivery at this time.
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How is shipping insurance calculated?

Insurance is automatically included in shipping fees and covers door-to-door handling.
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Which countries does Artspace ship to?

Artspace ships to the following countries: Antigua & Barbuda, Argentina, Aruba, Australia, Austria, the Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Canada, the Cayman Islands, Chile, China, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Finland, France, Germany, Gibraltar, Greece, Greenland, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Korea, Luxembourg, Malaysia, the Maldives, Mexico, Monaco, Morocco, Nether Antilles, the Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, the Philippines, Poland, Portugal, Russia, Saint Kitts & Nevis, Saint Lucia, Saint Vin & the Grenadines, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turkey, United Arab Emirates, United Kingdom, Uruguay, Venezuela, Vietnam, Virgin Islands (Brit.)

If your country is not listed here, please contact service@artspace.com and our team will find a solution for you.
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What should I do if I receive a damaged item?

All damaged items must be reported to Collector Services within 30 days of delivery. To file a damage report, send detailed photographs of the damage to service@artspace.com, along with your name, order number, and the item name. Collector Services will provide a return shipment label and will work with you to order a replacement.
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Auctions

What is an Artspace Auction?

Artspace Auctions support our non-profit and institutional partners by expanding the fundraising potential of their benefit art auctions. Collaborating closely with a given institution or organization, we facilitate online bidding in advance of and during the physical event, giving our network of collectors worldwide the opportunity to participate remotely, even if they cannot attend the auction in person.
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How does bidding work in Artspace Auctions?

Most Artspace auctions last two weeks. To bid in an Artspace Auction, we recommend creating an Artspace account so that you can log in to your account and keep the same user information for every auction. We will ask for your credit card information only once for verification when you place your first bid in an auction. You can then bid on any artwork in an auction by entering either the next highest bidding increment or the maximum price you are willing to pay for that artwork. By entering a maximum bid, our system will automatically bid on your behalf up to that dollar amount based on the auction bidding increments. You will receive an email confirmation when you have placed a bid and will be notified via email if you are outbid.

Some Artspace Auctions culminate in live auction events. If that is the case, your maximum bid will be transferred over to the live auction, and Artspace will either bid by proxy on your behalf or you may opt to continuing bidding online simultaneously with bidders in attendance at the event. The online auction end time will be clearly indicated below the bidding field.
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How do I know if I am the highest bidder at the end of an auction?

If you are the highest bidder on an artwork, you will be contacted via email within 48 hours of the auction’s conclusion.
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How does shipping work for auction pieces?

On top of the hammer price, the highest bidder is responsible for any shipping and handling costs as well as applicable taxes. Please see the Shipping Page for more information.
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Artworks

How are artworks authenticated?

All Artspace Editions are accompanied by a Certificate of Authenticity.
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What framing options does Artspace offer?

Artspace offers professional framing on selected artworks. Framing options are indicated on these artworks’ detail pages. Please visit the Framing & Care page for more information.
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How can I best care for my artwork?

For two-dimensional artworks, we recommend you frame your new purchase as soon as possible using UV-blocking Plexi or glass as well as conservation-grade mat and board. For advice on caring for three-dimensional artworks, please contact an Artspace Art Advisor by emailing service@artspace.com.
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Any tips for developing a great art collection?

Our Artspace Editors offer timely and informative article on collecting practices. To read about collecting trends, opportunities, and advice, please visit the Artspace Magazine.

Artspace Art Advisors are also available to help you find the right artworks for your collection. Please contact them by emailing service@artspace.com.
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Do you accept artist submissions?

No, we are unable to accept submissions at this time.
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What is a limited edition artwork?

Fine art editions offer an affordable and accessible way to build an art collection. Editioned artworks can vary in medium (from prints and sculptures to utilitarian objects, for example) and are produced at one time by the artist in a limited number. No additional artworks are ever produced beyond the determined edition number, which is why they remain valuable investment opportunities.
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What is an Artspace Edition?

An Artspace Edition is a limited edition artwork produced and/or sold exclusively by Artspace. Our curators and production team members work closely with hand-picked artists to realize these editions. Artspace Editions are distinguished on the site by the Artspace Edition logo.
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What is a print?

Printmaking is an umbrella term for a variety of fine art techniques that involve producing an artwork in multiples. These include various methods developed throughout the course of art history—from traditions such as etching, woodcut printing, and lithography to more recent advances like digital printing—all of which are derived from the same concept: the artist transfers an image of his or her own design from a source (a metal, wood, or stone plate, for example) to paper, fabric, or the like. Prints are produced in finite editions; no additional artworks are ever produced beyond the determined edition number, which is why they remain valuable investment opportunities.
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We are here to make sure you have a great experience browsing and buying artwork. Your feedback and questions are extremely valuable to us and we love to hear from you.

Email: service@artspace.com

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