Shipping & Tax
How is sales tax calculated on my order?
Sales tax is only charged to those who order from and ship to New York State. You will be able to view the sales tax included in your order before confirming your order.
How do you handle duties and taxes for those living outside the US?
Duties and taxes are added to your order based on your current country rates. You will be able to review these costs aggregated in the “tax” field in your order before confirming your order.
Does Artspace Ship Internationally?
Yes, Artspace ships to most international countries. If you do not see your country listed in our dropdown menu on the checkout page, please contact email@example.com and we can discuss our ability to ship to your country.
How do you determine shipping costs?
Shipment costs are determined by the size, weight, and retail price of the item you are purchasing, as well as the delivery location. Smaller works cost less to ship, and larger works, especially those that require unique crating or packaging materials, will cost more to ship.
Does Artspace insure all shipments?
Yes. Artspace insures all shipments, so that in the case of loss or damage during shipping we can easily replace any works that were damaged during transit. If this occurs, please contact firstname.lastname@example.org and we will resolve the problem as quickly as possible.
Please note: more expensive works have higher insurance fees, which accounts for higher shipping costs of expensive works.
How do you handle shipping?
Works sold on Artspace are carefully packed in the most safe and secure method possible based on work itself. Artspace editions are packaged in either reinforced tubes or flat boxes depending on print size, and each package is custom designed to prevent damage during shipping.
When can I expect my order to ship?
All unframed Artspace Editions ship within 7-10 business days of the date the order is placed. (Business days exclude weekends and national holidays).
All framed Artspace Editions ship within 10-14 business days.
All other artworks ship within 10-14 business days unless otherwise noted on the artwork page.
If you do not receive your shipping confirmation email within 10–14 days following your order date, please contact email@example.com and we will help investigate the status of your order.
How do I know when my order has shipped?
Once we ship your order, you will receive an email confirmation that includes a FedEx tracking number so you can monitor your shipment directly. Please note that orders are shipped and delivered only Monday–Friday.
I ordered multiple works. Can I combine them all into one shipment to lower shipping costs?
Generally, we cannot combine works into a single shipment. This is due to the fact that many of the works on our site ship from various locations around the world, and are not stored in a single facility. If you have specific questions about shipping costs of multiple items, please contact firstname.lastname@example.org.
I ordered multiple works. Will they all ship at the same time?
Your works will ship out as soon as possible based on the estimated shipping window noted on each individual artwork page. As most of our works ship from various locations around the world, we cannot guarantee that all of the works will ship at the same time.
Can I return an order I have received?
All works on our site that are offered through our outside partnerships are final sale items. Thus, we are unable to accept returns for these artworks except in the case of damage during shipping.
We allow returns or exchanges on Artspace Editions within 30 days of delivery. Please review our Return Policy page for detailed steps on how to return an Artspace Edition.